A number of Real Estate agencies service the campus area and are easily contactable either in person or by telephone, email etc.

Further information on living in Australia can be found in our Student Induction Kit which you will receive during Enrolment / Induction or on request.

Please call the Principal on +612-9326-2211 or the Training Director on +612-9326-2211 for further information. Your enquiry is always welcome. Visit our website www.fuss.com.au

Pre Enrolment Information – Extract from the Participant Handbook

Enrolment

All participants are required to complete an enrolment form prior to the commencement of all training offered by us.

International participants should be aware that some of the information on the international enrolment form will be forwarded onto the Australian Government for their records keeping and visa monitoring purposes.

Induction

We conduct a two stage participant induction prior to the commencement of training and assessment for all courses and qualifications.

The first stage is for International Participants and will consist of:

• Orientation to living in Australia and Studying in Sydney.
• The facilities to enjoy and participant in Rushcutters Bay and the surrounds.
• The support mechanisms to aid in the successful completion of your studies in Australia
• Sources of accommodation information
• Options for further study

The second stage is required for all participants to attend and it covers

• Details of all the Fuss Beauty College staff
• Explanation of the participant’s rights and responsibilities
• Record keeping and access to files
• Training and Assessment Procedures
• Qualifications to be issued
• Complaints and Appeals Procedure
• Copy of the course time table
• Information about the course content and its vocational outcomes
• Required participant behaviour
• Contact details for absenteeism or other issues

Confirmation that all the above information was provided and handouts were distributed is required to be acknowledged by the participant.

Access and Equity

We are committed to providing opportunities to all people for advancement in training on an equitable basis, including industries where women are under-represented, people with disabilities, people from non-English speaking backgrounds, Indigenous Australians, and rural and remote learners.

• All participants have equal access to our programs irrespective of their gender, culture, linguistic background, race, socio-economic background; disability, age, marital status, pregnancy, sexual orientation or carer’s responsibilities.
• All participants who met the entry requirements (if applicable) as prescribed by the appropriate National Training Package will be accepted into any program within our scope of registration.
• Any issues or questions raised regarding access and equity can be directed to the Chief Executive Officer.

Some examples of our support include:

• We are able to offer Language and Literacy support of participants who have difficulty with written or spoken English.
• Equally so, we are able to support participants with numeracy issues.
• As the qualifications are largely self paced we are able to accommodate the unique needs of expectant or new parents or participants with other carer’s responsibilities.
• The ability to modify learning and assessment tasks to accommodate the unique cultural or personal needs of participants.
• The principles of Access and Equity are covered at our staff induction and regularly reviewed to ensure the correct interpretation and application.
• Where our training programs have a limited number of available places, these will be filled in order of completed enrolment applications.

Competency Based-Training and Assessment

Competency Based Training is always concerned with what the participant will be able to do at the end of training. There is not so much concern with what the inputs are or how the participant got there. So long as the participant achieves the listed competencies, it does not matter who taught him or her, how or when the training takes place, what resources are used or of what the content material of the curriculum consists.

All assessments conducted by us will observe the following directives as required by the Competency Standards for Assessment from the National Training Package for Assessment and Workplace Training (BSZ98) ANTA, 1998 and Standards 7 and 8 of the AQTF:

• Competency Based Assessment - Assessment must take place within a competency based assessment system within established procedures as defined in the Guidelines for Conducting Assessment from the National Training Package for Assessment and Workplace Training (BSZ98) ANTA, 1999,
• Validity - Assessment methods will be valid, that is, they will assess what they claim to assess,
• Reliability - Assessment procedures must be reliable, that is, they must result in consistent interpretation of evidence from the learner and from context to context,
• Fairness - Assessment procedures will be fair, so as not disadvantage any learners. Assessment procedures will:
  • be equitable, culturally and linguistically appropriate,
    
  • involve procedures in which criteria for judging performance are made clear to all participants,
    
  • employ a participatory approach,
    
  • provide for participants to undertake assessments at appropriate times and where required in appropriate locations.
    
• Flexibility - Assessment procedures will be flexible, that is , they should involve a variety of methods that depend on the circumstances surrounding the assessment,
• Recognition of Prior Learning - Individuals seeking RPL will be able to access an RPL process as described in our Recognition of Prior Learning Information Kit,
• Cost Effectiveness - Assessment conducted by or on behalf of us will be completed in a cost effective manner. All of our Lecturers are responsible for determining issues with respect to cost effectiveness such as the timing and frequency of assessment. Decisions made in this regard are to be made clear to all participants before they commence their training programs,
• Comparability - The review of assessment systems and procedures and the outcomes of assessment will be undertaken at regular periods in order to ensure that they are functioning appropriately. The review process is essential in maintaining comparability of assessment. The comparability of assessment will be addressed within the quality management system. We will utilise a network of consultants to assist in maintaining comparability of all assessments at the delivery level.

Discipline

We will make all attempts to provide our training and assessment services in a spirit of co-operation and mutual respect. There are times however when a disciplinary action must be taken to ensure the safety and well being of all participants and staff. Lecturers should make themselves aware of the procedures, should they become necessary to implement.

Examples of when disciplinary action may be required to be taken include when a participant:

• fails to attend the required minimum number of classes for any course without reasonable explanation,
• brings onto, or consumes on our premises, any drug of addiction or dependence (except drugs prescribed by a qualified medical practitioner),
• brings onto or consumes on our premises any alcohol,
• exhibits any form of behaviour that is adversely affected by the influence of drugs or alcohol,
• damage or remove any property or resource of ours or any training venue hired by us,
• assault (physically or verbally) any person or persons on our premises or any training venue hired by us,
• fail to comply with any instructions given by a member of staff relating to the safety of any person or persons on our premises,
• exhibits any form of conduct whilst on our premises that is considered to be aggressive, disorderly, disruptive, harassing or interferes with the comfort, safety or convenience of any person who is acting lawfully and entitled to be present,
• enters any part of our premises or any other place to which participants have access for the purpose of tuition, when not entitled to do so, or having entered, refuses to leave said premises.

When disciplinary action is taken, the Chief Executive Officer will notify the participant of the reason for the action.

• A verbal warning will be given to the participant and documented on the participant’s individual file,
• Where the behaviour continues after the verbal warning, the Chief Executive Officer will counsel the participant and a written warning will be provided to the participant. A copy of this warning will be noted and kept on the participant’s individual file,
• In the event that the behaviour continues beyond the written warning, the participant will be removed from the training program. Notification of their removal will be made in writing and a noted copy will be placed on the participant’s individual file.

If a participant wishes to express a complaint in relation to the disciplinary action taken, they have the opportunity to follow our complaints procedure.

We expect that our staff will maintain a professional and ethical working relationship with all other staff, management and participants. Any breach of our disciplinary standards will be discussed with the Lecturer and the Chief Executive Officer and the appropriate action will be taken.

Appeals Process

An appeals and reassessment process is an integral part of all training and assessment pathways leading to a nationally recognised qualification or Statement of Attainment under the Australian Qualification Framework and in accordance with the Australian Quality Training Framework.

A fair and impartial appeals process is available to all participants. If a participant wishes to appeal his/her assessment result, he/she must first discuss the issue with the Lecturer, and the participant wishes to proceed with the appeal then the participant should complete an appeals application.

All appeals are recorded in writing, and the results of the appeal process will also be communicated to the participant in writing including reasons for the decision made.

The appeals process will allow for the participant to formally present their case, and will also allow forth appeal to be heard by an independent person or panel if requested. A copy of this communication is also kept on file, both on the complaints register and in the participant’s individual file.

Grounds for Appeal

An application for appeal will be considered where:

• A participant claims a disadvantage because the Lecturer did not provide a subject outline,
• A participant claims disadvantage because the Lecturer varied without consultation or in an unreasonable way the assessment requirements as specified in the subject outline,
• A participant claims disadvantage because assessment requirements specified by the Lecturer were unreasonably or prejudicially applied to him or her
• A participant is of the view that a clerical error has occurred in the documenting of the assessment outcome,
• A participant claims that there is a discrepancy between the practical observation and the formal assessment.

If the appeal for re-assessment is proven we will make all necessary arrangements to conduct the re-assessment of the participant at a time that is mutually convenient for all parties concerned, and if required the appeal will be heard by an independent person or panel.

All appeals are recorded and reviewed at Management Review Meetings.

Language, Literacy and Numeracy (LLN)

We aim at all times to provide a positive and rewarding learning experience for all of its participants. Our enrolment form asks you to provide information regarding your LL&N requirements or any other special learning needs. In the event of LL&N becoming an issue, the Administration Staff will contact the participant to discuss their requirements.

You must ensure that you have discussed with the Administration Staff any concerns they may have about you capacity to participate because of any Language, Literacy or Numeracy difficulties.

Where language, literacy and numeracy competency is essential for course participants, we will make every effort to ensure that you are adequately supported to enable you to complete your training. Some examples of the type of support that we can offer include:

Literacy

Providing participants only essential writing tasks,
Provide handouts in an audio format via either cassette tape or on CD,
Consider the use of group exercises so that the responsibility for writing rests with more than one person,
Provide examples and models of completed tasks,
Ensure that documents and forms are written and formatted in plain English,
Use clear headings, highlight certain key words or phrases and provide explanations of all technical terms used,
Assessments can be conducted using the interview technique where required.

Language

Present information in small chunks,
Speak clearly, concisely and not too quickly,
Give clear instructions in a logical sequence,
Give lots of practical examples,
Encourage participants to ask questions,
Ask all questions to ensure participants understand.

Numeracy

Ask participants to identify in words, what the exact problem is and how they might solve it,
Show participants how to do the calculations through step by step instructions and through examples of completed calculations,
Help participants to work out what math’s/calculations/measurements are required to complete the task,
Encourage the use of calculators and demonstrate how to use them.

Participant Support, Welfare and Guidance

We wish to ensure that all participants are supported in their studies to the full extent possible, thus any participant who is experiencing any difficulties with their studies should see their Lecturer, or another member of the Fuss Beauty College staff.

The staff member will ensure that the full resources of the Fuss Beauty College are made available to ensure that the participant achieve the required level of competency in all accredited courses.

Furthermore participants seeking advice on Welfare or Guidance on other matters may make an appointment at any time to see the Administration Manager for free advice relating to study on:

• managing your time
• setting and achieving your goals
• motivation
• ways of learning
• coping with assessments
• looking after yourself

Our staff will assist you in how to seek help with local welfare and guidance services. At the end of this document a list of local agencies has been supplied for your assistance.

Our Director of Training will act as a Student Contact Officer in all matters that we can assist you with.

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Further Infromation

Further information can be obtained by contacting the College:

> Principal +612-9326-2211 or
> Register online


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